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Privacy Policy

Last updated: 2 October 2026

1. Who we are

This website is operated by Guangzhou Duoyinfo Technology Co., Ltd. ("DUYIO", "we", "us"), 1922, Yuehai Plaza, Wanbo 2nd Road, Nancun Town, Panyu District, Guangzhou, Guangdong, 511400, China. We are responsible for the personal information described in this policy. You can reach us at support@duyio.com.

2. What we collect

We keep this to what a business enquiry needs.

  • Information you give us. When you send the quote request form we receive your first and last name, company, email address, phone number (optional), country, your message, and the product or page you were looking at. If you contact us by email or WhatsApp, we receive whatever you choose to send.
  • Information collected automatically. We use Cloudflare Web Analytics, which measures visits without cookies and without building a profile of you. It reports things such as the pages viewed, the site that referred you, your approximate country, and your browser and device type. Our hosting provider, Cloudflare, also processes your IP address to deliver the site and keep it secure, and we use your approximate country to pre-select it in the quote form.

3. How we use it

Where data protection law requires a legal basis (for example in the European Economic Area and the United Kingdom), we rely on taking steps at your request before a contract, our legitimate interest in running a business-to-business trade operation, and your consent where the law requires it. We do not sell your personal information and we do not use it for advertising profiles.

  • To reply to your enquiry, prepare quotations and samples, and manage the business relationship that follows.
  • To send you information related to your enquiry and, for business contacts, occasional updates about new seasonal design editions. Every such message has a simple way to opt out.
  • To understand which pages are useful and to improve the website, using aggregated statistics.
  • To protect the site and meet our legal obligations.

4. Who we share it with

Only with service providers that help us run the business, under their own terms and only as needed:

  • Cloudflare, for website hosting, security and cookieless analytics.
  • Our customer-records system, where enquiries are stored so we can follow them up.
  • Email and messaging services (for example WhatsApp) when you and we communicate through them.
  • Production partners, freight forwarders and customs agents, only the details needed to make and deliver an order you have placed.

We may also disclose information if the law requires it or to protect our rights.

5. International transfers

We are based in China, and our providers operate in several countries. By contacting us you understand that your information will be transferred to and processed in China and in other countries where our providers operate. Where the law of your country requires safeguards for such transfers, we put appropriate measures in place.

6. How long we keep it

We keep enquiry and contact records while our business relationship is active and for up to three years after our last contact, then delete or anonymise them. Records we must keep for accounting, tax or customs purposes are kept for as long as the law requires. You can ask us to delete your information sooner at any time.

7. Cookies

This site does not use advertising or tracking cookies, and our analytics work without cookies. Our hosting provider may set strictly necessary technical cookies for security. Because of this, we do not show a cookie banner. If this changes, we will update this page and ask for your consent where required.

8. Your rights

Depending on where you live, you may have the right to access the information we hold about you, correct it, delete it, restrict or object to its use, receive a copy in a portable format, and withdraw consent you have given. You can also complain to your local data protection authority. To use any of these rights, write to support@duyio.com; we will answer within a reasonable time and may need to confirm your identity first. To stop receiving our updates, reply "unsubscribe" or use the link in the message.

9. Security and children

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) on this site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. This site is for business buyers and is not directed at children.

10. Links and changes

This site links to services we do not control, such as WhatsApp, Facebook, LinkedIn, TikTok and X. Their privacy practices are their own. We may update this policy from time to time; the date at the top shows when it last changed.

11. Contact

Questions about this policy or your information: support@duyio.com.